Warranty

This schedule sets out how long Alpha Lewis Signs Pty Ltd (ACN 082 813 796) (Alpha Lewis) stands behind different types of Goods and Installation. Each period runs from the date of Installation, or, where Alpha Lewis does not install, from the date the Goods are collected or delivered. Goods are placed in a category by what they are made of and how they are installed, not by the service page they come under. This schedule is given in addition to our Terms and Conditions and does not limit any rights a customer has under the Australian Consumer Law.

Warranty Periods

What These Terms Mean

Normal conditions means outdoor exposure in Victoria, on a surface the product is rated for, cleaned and cared for as set out in the Care Guidelines below.

Fading means a clear and noticeable colour change across the graphic. Minor or even weathering over time is not fading for the purposes of this warranty.

Remedy means repair or replacement of the affected area only, not the whole graphic or sign, unless the affected area cannot reasonably be repaired.

Care Guidelines

These guidelines are what we mean by cared for. They apply to printed and applied vinyl, vehicle wraps and painted signage.

• Wash by hand with mild detergent and water, using a soft cloth or sponge.
• Do not use abrasive pads, solvents or harsh chemical cleaners on graphics.
• Do not use high-pressure washers close to graphics or at their edges.
• Do not use automatic brush car washes on vehicle wraps.
• Report any lifting edges or damage early, as small faults can spread.

Condition of Warranty

These warranties apply once the invoice for the relevant Goods and Installation has been paid in full. This condition applies to this schedule only and does not affect any right a customer has under the Australian Consumer Law.

Exclusions

The warranties above do not cover:

• Vandalism, accidental damage, or damage caused by others after installation.
• Improper cleaning, or failure to follow the Care Guidelines.
• Unauthorised relocation, alteration, or reinstallation by anyone other than Alpha Lewis Signs.
• Normal wear and tear consistent with the expected life of the material.
• Use outside the product's intended environment, such as an indoor-rated sign installed outdoors.
• Severe weather, fire, or other events beyond reasonable control.
• Defects arising from materials, specifications, or artwork supplied by the customer (see Terms and Conditions, clause 2.8).
• Errors in artwork or text that the customer approved on a proof (see Terms and Conditions, clause 3.2).
• Normal colour variation between a proof and the finished Goods, within the tolerance of the materials used, or variation on curved or uneven surfaces (see Terms and Conditions, clauses 2.7, 2.10 and 2.11). This does not apply where a specific Pantone or sample was agreed in writing and the finished Goods clearly differ from it.
• Failure caused by the condition of the Premises or surface, including underlying defects, damp, flaking paint, or an unsound substrate (see Terms and Conditions, clause 10.2).
• For vehicle wraps, failure caused by the condition of the vehicle surface, such as non-factory or repaired paintwork, and any damage to the vehicle surface (see Terms and Conditions, clause 10.7).

Making a Claim

To claim, the Goods must be within the warranty period and the invoice must be paid in full. Please notify Alpha Lewis in writing as soon as reasonably possible after noticing a fault, addressed to our principal place of business below, with a copy by email. Please include clear photos of the fault, the whole sign and its surroundings with your notice. For installed signs, Alpha Lewis will review the photos first and then decide whether a site inspection is needed before agreeing a remedy. Where a claim is accepted, Alpha Lewis will repair or replace the affected Goods, in line with clause 7 of the Terms and Conditions, and there is no charge for a site inspection. If an inspection shows the fault is not covered by this warranty, Alpha Lewis may charge for the site visit, and will tell the customer the amount before attending. The customer bears their own expenses of making a claim under this warranty. This does not affect any right to recover reasonable costs under the Australian Consumer Law. To recover costs you may be entitled to, include the details and receipts with your claim.

Alpha Lewis Signs Pty Ltd (ACN 082 813 796)
242 Dryburgh Street, North Melbourne VIC 3051
Phone: (03) 9329 1244
Email: info@alphalewissigns.com.au

Relationship to the Terms and Conditions

This schedule is read together with the Terms and Conditions, including clause 7 (Warranties and liability). Clause 8.6 sets a 7 day period to notify defects in the Goods on delivery. That period does not apply to claims under this schedule, which cover how the Goods and Installation perform over time (see clause 7.5). Clause 7.5 also sets out the payment condition above.

Consumer Guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

The benefits to the consumer given by the warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates.